Healthcare professionals are facing a surge in emotionally charged, unpredictable patient encounters. Aggression, frustration, and heightened anxiety are showing up across clinical settings, from emergency departments to primary care, creating real consequences for safety, morale, and retention. Traditional communication and de-escalation training has not kept pace. Scripted scenarios and generic role-play rarely capture the nuance, pressure, or emotional complexity clinicians face in real moments of escalation.

As a result, even highly skilled caregivers often feel unprepared when tensions rise. In those critical moments, they need more than classroom concepts. They need confidence, emotional resilience, and the ability to respond with empathy under stress. Without realistic, repeatable practice that adapts to their actions, both staff and patients remain at risk.

EmpathIQ was built to close this gap. It recreates real behavior, real emotion, and real consequences in a safe, AI-driven simulation where clinicians can build the skills that matter most without the fear of making the wrong move.

75% of workplace violence incidents in the U.S. occur in healthcare settings. Source: U.S. Bureau of Labor Statistics

Nearly 90% of nurses report experiencing verbal or physical violence from patients or visitors. Source: American Nurses Association

63% of nurses report feeling burnt out and emotionally exhausted. Source: National Council of State Boards of Nursing