Business Challenges

Oakwood recently engaged with a general contracting organization with offices in 19 major markets nationwide. Their team struggled with siloed operations and the variety of technologies that were being utilized throughout the business to meet voice and messaging needs.  They sought consistency in the tools they were using and wanted to reduce and streamline all aspects of support associated with these technologies.​


Solution

The internal IT team knew they wanted to go down the path of a cloud-first approach to support all forms of communication.  Oakwood was brought in to ensure all employees were on Office 365 for consistent email and document access. During a phased rollout to satellite locations, Microsoft Teams (with Enterprise Voice) was introduced as a consistent platform to communicate via video conferencing, voice calling and messaging.


Outcome

There were those that were skeptical of making such a move.  Many were comfortable with their existing fragmented legacy communication solutions. However, with the entire organization now using Teams, those individuals are seeing the benefits of a unified solution and the IT team has seen support tickets greatly reduce and deploying new tools in support of this transformation has been made seamless with Office 365.​