Striving To Deliver Cost-Effective, Flexible, and Efficient Services
The biggest transportation management trends in the coming years will revolve around the use of cloud-based systems. Cloud-based platforms leverage a software-as-a-service (SaaS) model to effectively give companies unlimited scalability and a hassle-free way to use innovative IT resources. The results are clear, and companies that have deployed cloud-based platforms realize higher profitability and returns that far exceed traditional, on-premise TMS capabilities.
Businesses that operated in the transportation sector share some common goals. These three goals in particular are applicable regardless of the current state of their business, as they address the bigger picture of the transportation industry.
First, they need to simplify the customer experience. Many parts of the transportation landscape have lagged behind in technology, and it’s their customers who suffer. Making it easier to use digital transportation tools and simplifying in-person transactions makes sense. They have a wealth of information about their customers today and nearly 80 percent of consumers expect them to use that information to deliver a personalized experience that meets their unique individual needs and demonstrates a genuine interest in them—or they’ll take their business elsewhere.
The next goal is to increase efficiency. This is closely related to the first goal, of course, but points more toward internal processes. Digital technology is critical to achieving it. Paper-based and manual processes need to be replaced, helping reduce errors, speed results, and free people to focus on customer needs.
Finally, it’s essential to take advantage of data to drive better decision making in an increasingly complex world. AI and analytics can help to solve dynamic challenges such as logistics, scheduling, and compliance—and can also help detect security risks.