Utility & Public Sector Industries

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Traditionally, utilities have had little experience with competition or strategies for winning new customers. Consolidation and globalization have changed that, as the industry transforms into a more dynamic market-driven environment with fewer, larger companies.

Deregulation has opened up new opportunities and new threats, forcing utilities to expand their focus from simply providing energy, to rethink their strategies and align them more closely with customer needs. Utility providers are therefore renewing activity directed at improvements in operations, use of information technology and automation of business processes. Additionally, more cross-functional business processes and customer service-focused solutions are being introduced to improve operational efficiency and maintain and expand the customer base.

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Regional Public Utility Provider
Data Center Migration
St. Louis Area Public School System
Access Database
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SharePoint
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Microsoft 365 Roadmapping
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Survey Web Form
Weston Solutions
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Graybar
Microsoft Exchange Migration
Medical Transportation Management (MTM)
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Maritz
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CCA Global Partners
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Retail Cooperative
Legacy Applications Update
Drury Hotels
Enterprise Digital Transformation for Customer Service