Teams voice in a box

What You Will Gain

• Modern Cloud-Based Voice Platform: Replace or modernize legacy PBX systems with Microsoft Teams Phone.
• Unified Communications Experience: Native integration within Microsoft Teams for chat, meetings, and calling.
• Reduced Infrastructure Dependency: Eliminate on-premises telephony hardware and maintenance overhead.
• Scalable Foundation: Architecture designed to support future growth and advanced voice capabilities.

What Is Included

Scope includes core Teams Phone setup, calling configuration, and enablement for pilot deployment and scale planning.

• Production-ready Microsoft Teams Voice configuration.
• Setup of calling plans, Operator Connect, or Direct Routing (as applicable).
• Configured auto attendants, call queues, and emergency calling policies.
• Phone number assignment and voice policy configuration for pilot or initial users.
• Knowledge transfer and recommended roadmap for scaling.

Engagement Timeline

• Week 1 – Discovery & Design: Review current voice environment, confirm licensing and tenant readiness, define scope and migration plan
• Weeks 2–3 – Build & Configuration: Configure Teams Phone, calling setup, auto attendants, call queues, emergency policies, and assign pilot users
• Week 4 – Testing, Training & Go-Live: Validate call scenarios, test quality and failover, provide enablement guidance, support production cutover
• Overall Duration: 4–6 Weeks

Who This Offer Is For

• Organizations replacing legacy PBX or on-premises telephony systems.
• Businesses seeking a unified communications solution within Microsoft 365.
• IT teams looking for a structured, low-risk transition to cloud-based voice.

Prerequisites

• Existing Microsoft 365 tenant.
• Microsoft Teams Phone and calling service licenses purchased separately.
• Defined scope and user count for initial deployment.
• Complex integrations or advanced Direct Routing scenarios scoped separately.